At 9 Tails Collectibles, we take pride in offering high-quality collectibles and a great customer experience. Please review our policy below before making a purchase. All Sales Are Final Due to the nature of collectible items, all sales are final. We do not accept returns or offer refunds for change of mind. Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at help@9tailscollectibles.com(mailto:help@9tailscollectibles.com) Include: • Your order number • Photos of the item and packaging We will review the issue and work with you to provide a replacement or appropriate resolution. Pre-Orders Pre-order items are guaranteed allocations and are ordered specifically for you. • Pre-orders are non-refundable and cannot be canceled • Estimated release dates may change due to manufacturer or distributor delays • By placing a pre-order, you agree to wait until the product becomes available Order Cancellations Orders cannot be canceled once placed. Chargebacks & Disputes If you experience an issue, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in being restricted from future purchases. We appreciate your support and understanding!

Thank you for shopping with 9 Tails Collectibles! Processing Time • In-stock items typically ship within 2–5 business days • During busy periods, processing times may be slightly longer Pre-Order Items • Pre-order items will ship once they are received and processed • If your order includes both in-stock and pre-order items, your order may be held until all items are ready to ship unless otherwise arranged Shipping Methods All orders are shipped via trusted carriers such as USPS, UPS, or FedEx with tracking included. Shipping Delays We are not responsible for delays caused by shipping carriers, weather, or external factors once the package has left our facility. Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Lost or Stolen Packages If your tracking shows delivered but you did not receive your package: • Please check with neighbors or your local carrier • Contact us and we will do our best to assist, but we are not responsible for lost or stolen packages once marked delivered We pack all orders with care to ensure they arrive safely.

At 9 Tails Collectibles, your privacy is important to us. Information We Collect We may collect the following information when you make a purchase or interact with our site: • Name • Email address • Shipping and billing address • Payment information (processed securely through third-party providers) How We Use Your Information We use your information to: • Process and fulfill orders • Communicate order updates • Improve our website and customer experience Payment Security All payments are processed securely through trusted third-party payment providers. We do not store your payment information. Sharing Information We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., shipping carriers). Marketing Emails If you subscribe to our email list, you may receive updates, promotions, or product announcements. You can unsubscribe at any time. Contact If you have any questions about this policy, please contact us at [your email].

Welcome to 9 Tails Collectibles. By using this website, you agree to the following terms: Use of Website You agree to use this website for lawful purposes only and not to engage in any activity that may harm the site or its users. Product Availability All products are subject to availability. We reserve the right to limit quantities or cancel orders if necessary. Pricing Prices are subject to change at any time without notice. Pre-Orders By purchasing a pre-order item, you acknowledge that: • Release dates are estimates and may change • Delays can occur outside of our control • Pre-orders are final and cannot be canceled Intellectual Property All content on this site, including logos, images, and branding, is the property of 9 Tails Collectibles and may not be used without permission. Limitation of Liability 9 Tails Collectibles is not liable for any indirect, incidental, or consequential damages related to the use of this site or products purchased. Changes to Terms We reserve the right to update these terms at any time. Continued use of the site means you accept any changes. Contact For any questions, please contact us at help@9tailscollectibles.com(mailto:help@9tailscollectibles.com)

All items ship from the USA!

Please allow 2 weeks before filing a claim with us if your package is lost. Once two weeks have passed, if you have not received your package email us at Help@9TailsCollectibles.com and we will reship your order. If your package is damaged (which is EXTEREMLY rare) send us image proof of the damaged product and we will resolve the issue.

We will eventually be sending email promotions out a few times a month.

If this happens, feel free to reach out to us at Help@9TailsCollectibles.com to resolve the issue. It does not happen often, but may on occasion. We do take individual images of every order we send out to prevent reverse scamming.

If you are having an issue placing an order, please feel free to contact us through the contact page on the site or at Help@9TailsCollectibles.com

Please view all payment methods available upon checkout

At this time we're unable to offer international shipping to customers. If you would like to inquire about purchasing a product to be shipped internationally please reach out to BAM on Instagram at the below page, Instgram: https://www.instagram.com/bam_collectib1es/(https://www.instagram.com/bam_collectib1es/)

We do our best to keep the more popular products on our site, if you want to order something (and you don’t see it on the site) feel free to contact us with your suggestion at Help@9TailsCollectibles.com