Welcome to 9 Tails Collectibles. By using this website, you agree to the following terms:

 

Use of Website

You agree to use this website for lawful purposes only and not to engage in any activity that may harm the site or its users.

 

Product Availability

All products are subject to availability. We reserve the right to limit quantities or cancel orders if necessary.

 

Pricing

Prices are subject to change at any time without notice.

 

Pre-Orders

By purchasing a pre-order item, you acknowledge that:

• Release dates are estimates and may change

• Delays can occur outside of our control

• Pre-orders are final and cannot be canceled

 

Intellectual Property

All content on this site, including logos, images, and branding, is the property of 9 Tails Collectibles and may not be used without permission.

 

Limitation of Liability

9 Tails Collectibles is not liable for any indirect, incidental, or consequential damages related to the use of this site or products purchased.

 

Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site means you accept any changes.

 

Contact

For any questions, please contact us at help@9tailscollectibles.com

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Refund, Return & Cancellation Policy

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At 9 Tails Collectibles, we take pride in offering high-quality collectibles and a great customer experience. Please review our policy below before making a purchase.

 

All Sales Are Final

Due to the nature of collectible items, all sales are final. We do not accept returns or offer refunds for change of mind.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at help@9tailscollectibles.com

Include:

• Your order number

• Photos of the item and packaging

We will review the issue and work with you to provide a replacement or appropriate resolution.

 

Pre-Orders

Pre-order items are guaranteed allocations and are ordered specifically for you.

• Pre-orders are non-refundable and cannot be canceled

• Estimated release dates may change due to manufacturer or distributor delays

• By placing a pre-order, you agree to wait until the product becomes available

 

Order Cancellations

Orders cannot be canceled once placed.

 

Chargebacks & Disputes

If you experience an issue, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in being restricted from future purchases.

 

We appreciate your support and understanding!

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Shipping Policy

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Processing Time

• In-stock items typically ship within 2–5 business days

• During busy periods, processing times may be slightly longer

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Pre-Order Items

• Pre-order items will ship once they are received and processed

• If your order includes both in-stock and pre-order items, your order may be held until all items are ready to ship unless otherwise arranged

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Shipping Methods

All orders are shipped via trusted carriers such as USPS, UPS, or FedEx with tracking included.

 

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather, or external factors once the package has left our facility.

 

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

Lost or Stolen Packages

If your tracking shows delivered but you did not receive your package:

• Please check with neighbors or your local carrier

• Contact us and we will do our best to assist, but we are not responsible for lost or stolen packages once marked delivered

We pack all orders with care to ensure they arrive safely.

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International Orders, Proxy Shipping & Fraud Prevention Policy

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9 Tails Collectibles is not responsible for any packages that are delivered to third-party proxy or freight forwarding services.

Once tracking confirms delivery to the address provided at checkout, responsibility for the package transfers to the customer and/or their chosen forwarding provider.

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Any issues that occur after delivery — including loss, damage, or missing items — must be resolved directly with the forwarding service.

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1. Eligibility for International Orders

At this time, 9 Tails Collectibles does not officially support international checkout or shipping through our website.

International customers (including those in Thailand) may only place orders after prior approval from our team.

 

To request approval, customers must email: help@9tailscollectibles.com before placing any order.

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2. Required Pre-Approval Process

Before placing an order, customers must provide:

• Full legal name

• Billing country

• Confirmation of whether purchase is for personal collection or resale

• Details of the U.S. shipping address being used

• Confirmation of ownership of the payment method

Orders placed without completing this process may be canceled at our discretion.

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3. Approved Shipping Locations Only

To protect both our business and our customers:

• Orders must be shipped to a verifiable, publicly established forwarding company

• We currently only accept forwarding services with a traceable business presence (website, address, and contact information)

Example of acceptable provider: https://send2thai.com/

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We reserve the right to reject any shipping address that cannot be verified.

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4. Payment Authorization Requirements

For fraud prevention:

• The billing name must match the individual communicating with us

• Third-party payments (friends, relatives, etc.) may require additional verification

• We reserve the right to request ID verification or proof of authorization

Orders flagged as high-risk may be held, delayed, or canceled.

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5. Right to Cancel Orders

9 Tails Collectibles reserves the right to cancel any order at any time if:

• The required pre-approval process was not followed

• The transaction is flagged as high-risk or suspicious

• The shipping address cannot be verified

• Payment authorization cannot be confirmed​

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6. Cancellation & Restocking Fee

If an order is placed without following the required process, or is canceled due to risk concerns:

• A 6% restocking / processing fee will be deducted from the refund

• This fee covers payment processing, fraud prevention, and administrative costs

 

By placing an order, you acknowledge and agree to this policy.

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7. Proxy & Forwarding Liability Disclaimer

Once an order is successfully delivered to the confirmed U.S. shipping address, including forwarding or proxy services:

• 9 Tails Collectibles is no longer responsible for the package

• Any loss, damage, or issues occurring after delivery must be handled with the forwarding provider

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We strongly recommend choosing a reputable and insured forwarding service.

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8. Order Acceptance

All orders are subject to manual review and approval.

Placing an order does not guarantee acceptance.