Welcome to 9 Tails Collectibles. By using this website, you agree to the following terms:

 

Use of Website

You agree to use this website for lawful purposes only and not to engage in any activity that may harm the site or its users.

 

Product Availability

All products are subject to availability. We reserve the right to limit quantities or cancel orders if necessary.

 

Pricing

Prices are subject to change at any time without notice.

 

Pre-Orders

By purchasing a pre-order item, you acknowledge that:

• Release dates are estimates and may change

• Delays can occur outside of our control

• Pre-orders are final and cannot be canceled

 

Intellectual Property

All content on this site, including logos, images, and branding, is the property of 9 Tails Collectibles and may not be used without permission.

 

Limitation of Liability

9 Tails Collectibles is not liable for any indirect, incidental, or consequential damages related to the use of this site or products purchased.

 

Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site means you accept any changes.

 

Contact

For any questions, please contact us at help@9tailscollectibles.com

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Refund, Return & Cancellation Policy

At 9 Tails Collectibles, we take pride in offering high-quality collectibles and a great customer experience. Please review our policy below before making a purchase.

 

All Sales Are Final

Due to the nature of collectible items, all sales are final. We do not accept returns or offer refunds for change of mind.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at help@9tailscollectibles.com

Include:

• Your order number

• Photos of the item and packaging

We will review the issue and work with you to provide a replacement or appropriate resolution.

 

Pre-Orders

Pre-order items are guaranteed allocations and are ordered specifically for you.

• Pre-orders are non-refundable and cannot be canceled

• Estimated release dates may change due to manufacturer or distributor delays

• By placing a pre-order, you agree to wait until the product becomes available

 

Order Cancellations

Orders cannot be canceled once placed.

 

Chargebacks & Disputes

If you experience an issue, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in being restricted from future purchases.

 

We appreciate your support and understanding!

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Shipping Policy

Thank you for shopping with 9 Tails Collectibles!

 

Processing Time

• In-stock items typically ship within 2–5 business days

• During busy periods, processing times may be slightly longer

Pre-Order Items

• Pre-order items will ship once they are received and processed

• If your order includes both in-stock and pre-order items, your order may be held until all items are ready to ship unless otherwise arranged

Shipping Methods

All orders are shipped via trusted carriers such as USPS, UPS, or FedEx with tracking included.

 

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather, or external factors once the package has left our facility.

 

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

Lost or Stolen Packages

If your tracking shows delivered but you did not receive your package:

• Please check with neighbors or your local carrier

• Contact us and we will do our best to assist, but we are not responsible for lost or stolen packages once marked delivered

We pack all orders with care to ensure they arrive safely.